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Upgrades, Lost, Stolen & Insurance.

Lost  & Stolen.
  • My device is lost or has been stolen. What should I do?
  • How can I report my device lost or stolen abroad?
  • How do I get back to using my Three service?
Insurance.
  • Do Three offer Insurance?
  • What Insurance products do we sell?
  • Where and when can I get Insurance?
  • How can I claim?
  • What should I do if I already have Insurance but get a new device?
  • How can I cancel my Insurance?
Repairs.
  • My phone isn’t working. What can I do?
  • How can I get my device repaired?
  • How long will I be without my device?
  • Will I lose anything on my mobile during the repairs process?
Upgrades
  • How can I upgrade?
  • I’ve upgraded and want to register my new SIM

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Check how many minutes & texts you've got left, purchase a top-up, convert your top-up credit to broadband usage, view your bills and more.

My3 Account

Top Upgrade, Lost, Stolen & Insurance Help.

  • My device is lost or has been stolen. What should I do?
  • Do Three offer Insurance?
  • What Insurance products do we sell?
  • Where and when can I get Insurance?
  • How can I claim?
  • How do I get back to using my Three service?
  • How can I cancel my Insurance?
 
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