Getting a replacement SIM

How do I get back to using my Three service?

There are a couple of things you need to do:

 

SIM

You’ll need to get a replacement SIM card so we can reactivate your account. You can get one by contacting our Customer Care, or dropping into your local Three Store or stockist.

Once you have your new SIM click here and enter the required details so we can activate your new SIM card. You'll need to do this to get you up & running again.

 

Mobile / Modem

If you have Insurance, you’ll need to wait for your claim to be processed before you can get a new device. If you don’t have Insurance, please contact our Customer Care and we’ll talk you through your options. You might be entitled to an upgrade, or we may be able to offer you with a replacement device at a reduced cost, pending stock availability. We’ll do our best to get you back up and running as quickly as possible!


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