Getting a replacement SIM
There are a couple of things you need to do:
Once you have your new SIM click here and enter the required details so we can activate your new SIM card. You'll need to do this to get you up & running again.
Mobile / Modem
If you have Insurance, you’ll need to wait for your claim to be processed before you can get a new device. If you don’t have Insurance, please contact our Customer Care and we’ll talk you through your options. You might be entitled to an upgrade, or we may be able to offer you with a replacement device at a reduced cost, pending stock availability. We’ll do our best to get you back up and running as quickly as possible!