If you are a new customer, you can end your contract with 14 days of initial purchase if you have a 'Verifiable Network Coverage Issue' as per Three policy. If Three confirm there is a verifiable network coverage issue, we will provide you with a DRN code.

You need to return your undamaged equipment and accessories along with your DRN code and proof of purchase to the retailer your purchased it from.

If you purchased through our Telesales channel then we will process the cancellation for you, please call us on 1913.

If you request, via our Contact Centre, to return your newly purchased device under the 14 day money back guarantee but do not return the Device within this time period, you will be charged the full ETF.